Our returns policy
We take great care about every single item we post and we are confident that you will be pleased with your order. Should you change your mind and wish to return your parcel to us, please use the following return label:
Download our Return Address Label
Our 21-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 21 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item.
In the event of the Stephen Wiltshire Ltd sending you a replacement for a damaged, defective or wrong item, you must return the item to the Stephen Wiltshire Ltd within 21 days. The Stephen Wiltshire Ltd reserves the right to issue an additional invoice for the replacement item for you if you do not return the original item to us within 21 days of the date on which the Stephen Wiltshire Ltd confirms we will issue a replacement.
If you have paid by bank transfer and wish to receive a refund we will initiate a bank transfer to your account. In this case you will need to email us your account details. Please note, we can only send your refund to the same account holder based in the same country we have received your payment from. We will also reimburse your shipping costs by refunding your delivery charge from your original order.
This returns policy is not applicable to the resale of privately owned originals.
Please note, under the Consumer Protection (Distance Selling) Regulations certain items are excluded from the cover of our Returns Policy. These are made to order, or custom made items, such as bespoke frames and mounts created for original artworks or as part of commission agreements, unless they are faulty or damaged. However, you still have the right to cancel your order and receive a full refund, should you inform us before we notify you about the completion (ready for collection or our courier's tracking information) of your item(s) either over email, phone or in person.
This returns policy does not affect your statutory rights.
The Stephen Wiltshire Ltd displays real time inventory information on this website. Reproduced and not limited edition items can run out of stock temporarily. We endeavour to keep these items always available for you through this website or at our London Pad.
However, original artworks exist in a single quantity of 1.
The website automatically checks item availability before we forward you to the payment pages. However, as a matter of human or technical error it may happen that you pay for an item which has already been sold or sold out. If the item is a reproduction and not limited edition we will attempt to deliver your order within five working days. We will certainly inform you if this happens. If the item is original or limited edition, we will issue a full refund the same day or the next working day. This policy does not apply for publishing licences and open edition prints.
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