Returns & availability


Our returns policy


We take great care about every single item we post and we are confident that you will be pleased with your order. Should you change your mind and wish to return your parcel to us, please use the following return label:

Return labelDownload our return address label

Our 21-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 21 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item.

In the event of the Stephen Wiltshire Ltd sending you a replacement for a damaged, defective or wrong item, you must return the item to the Stephen Wiltshire Ltd within 21 days. The Stephen Wiltshire Ltd reserves the right to issue an additional invoice for the replacement item for you if you do not return the original item to us within 21 days of the date on which the Stephen Wiltshire Ltd confirms we will issue a replacement.

If you have paid by bank transfer and wish to receive a refund we will initiate a bank transfer to your account. In this case you will need to email us your account details. Please note, we can only send your refund to the same account holder based in the same country we have received your payment from. We will also reimburse your shipping costs by refunding your delivery charge from your original order.

This returns policy is not applicable to the resale of privately owned originals.

Please note, under the Consumer Protection (Distance Selling) Regulations certain items are excluded from the cover of our Returns Policy. These are made to order, or custom made items, such as bespoke frames and mounts created for original artworks or as part of commission agreements, unless they are faulty or damaged. However, you still have the right to cancel your order and receive a full refund, should you inform us before we notify you about the completion (ready for collection or our courier's tracking information) of your item(s) either over email, phone or in person.

This returns policy does not affect your statutory rights.

Availability


The Stephen Wiltshire Ltd displays real time inventory information on this website. Reproduced and not limited edition items can run out of stock temporarily. We endeavour to keep these items always available for you through this website or at our London Pad.

However, original artworks exist in a single quantity of 1.

The website automatically checks item availability before we forward you to the payment pages. However, as a matter of human or technical error it may happen that you pay for an item which has already been sold or sold out. If the item is a reproduction and not limited edition we will attempt to deliver your order within five working days. We will certainly inform you if this happens. If the item is original or limited edition, we will issue a full refund the same day or the next working day. This policy does not apply for publishing licences and open edition prints.

More on privacy, terms and shipping





Biography

Stephen Wiltshire's Biography
Find out more about Stephen's story from his first sketches to becoming Member of the Order of The British Empire.

Archive

Stephen Wiltshire's Media Archive
View articles dating back from the 1980s about Stephen starting his career and more recent press cutting in our archive section.

Image library

Stephen's Photo Library
Photographs of a Genius in action from the late 1970s to today for press use or for illustration purposes.

London gallery

Stephen Wiltshire's London Studio
Stephen Wiltshire's private art gallery is located in Notting Hill, London, welcoming his collectors on an appointment basis. Book yours by calling

  • Shopping

    You can pay by most major credit and debit cards, PayPal and bank transfer online. We ship worldwide on a daily basis and you can also purchase original drawings for collection from our private London gallery. Stephen continues to fulfill commissions, and we offer collectors the unique opportunity to view him at creating their piece. Shopping help

  • Delivery

    We deliver worldwide on a daily basis while your parcel is fully covered by our Lloyds policy throughout its journey. Shipping costs start from £3.99 within UK and £12.99 to anywhere in the world depending on its dimensions and weight. More on shipping

  • Commissions

    Stephen continues to fulfill on commissions for his clientele. Feel free to contact us if you have a particular view or city in mind. Please note, there may be a waiting list. Commissions
  • Press office

    Information for journalists and publishers about Stephen Wiltshire including press releases, key dates, biography, his rider, Q&A and publishing rights. Our archive and image library are also available to you, once you brief us about the context and direction of your publication. Please contact us if you wish to schedule an interview with Stephen. Press Office

  • Returns

    If for any reason you are unhappy with your purchase, let us know within 21 days, and we will offer you a full refund no questions asked. We also offer free replacement in case your parcel is damaged or lost in transit. Shop with confidence

  • Who we are

    Stephen Wiltshire Ltd is registered in England and Wales. Our address is 22 Palace Court, Notting Hill, London, W2 4HU, United Kingdom. Company no.: 12518766. About us