Delivery & parcel tracking


Delivery within UK

We offer UPS Small Parcels delivery option within UK (£3.99) for items with a value up to £25, fully insured, requires signature upon delivery and takes up to three days to arrive. For items larger, heavier or higher in value, you can choose from UPS Nationwide (at £9.99) or UPS Premium (£12.99) with a next day delivery service. The available options will be displayed on the checkout page once you are ready to place your order.

All of our available delivery methods come with tracking information and live updates. Once your order is on its way, we will email you your tracking number and you can follow the journey of your parcel at my orders with up to five daily updates.

International delivery

UPS Small Parcels offers world wide delivery within six days. The cost of this service is £12.99 and is available for orders with a limited value, size and weight.

UPS International delivers within two to five days anywhere in the world. Insurance to cover the full value of your parcel is included. Delivery charges start at £39.99 up to £65 for oversized artworks to be delivered to remote areas. We also offer crated delivery via TNT for extra large framed Panoramic Prints. The cost of these services depend on your delivery address and varies greatly. Your personalized shipping quote will be displayed on the checkout page.

All of our available delivery methods come with tracking information and live updates. Once your order is on its way, we will email you your tracking number and you can follow the journey of your parcel at my orders with up to five daily updates.

PO Box addresses

We suggest to avoid using PO Box addresses for shipping as some delivery offices refuse to receive parcels on behalf of their clients should they need to sign for them. Please make sure that your PO Box accepts deliveries where a signature is required upon delivery.

Packaging

Loose prints are sent in protective cardboard postal tubes rolled up. This is the safest way to ship prints without mounts. Mounted and framed prints are shipped flat packed between several strong and protective corrugated boards. Original works are always shipped flatpacked with additional layers of safety to avoid potential creasing or water damage.

Delivery times

Upon checkout we will give you an accurate estimate of the dispatch and delivery dates for your parcel. Canvas prints and framed works may take longer to assemble and dispatch, subject to availability.

Customs

It is within the discretion of all customs offices to impose additional charges before releasing your parcel for local delivery outside the United Kingdom. In that case the delivery company will attempt to contact you in person, over the phone or by leaving a card at your delivery address to notify you about such charges. Although, these cases are rare we would advise you to enter your mobile number when signing up with us to avoid delays or the inconvenience of missing your delivery.

Insurance

We take full responsibility for any damage occuring during delivery. All parcels are automatically insured up to £25,000 worldwide with Lloyds Underwriters under the terms of Art Dealers Insurance AD94.

Collect your items at our Gallery

Your order can also be made available for collection at our London studio for original artworks. Simply choose 'Collection at our London Pad' from the listed delivery methods on the checkout page.

Order status

From placing your order to the delivery of your parcel your transaction will be assigned with a status according to the following:

Pending
You might have chosen to pay via bank transfer or initiated an eCheque from your PayPal account. The status of your order will remain Pending until we receive your funds. It is often instant, however, in certain circumstances it may take up to 3 days to complete, depending on the day of the week when you initiate your eCheque PayPal payment or send us the bank transfer.

Processed
Upon completion of your payment and receipt of your funds the status of your order will turn to Processed. If you complete your payment on a business day before 12pm GMT your order will be shipped the same day (except frames or canvas prints). Otherwise your order will be shipped the next business day.

Estimated dispatch, delivery or collection date
Once your order is processed, we give you an estimated date when your parcel will be dispatched, delivered or ready for collection. We always endevour to ship or make your item(s) ready for collection before the estimated date.

Shipped / Sent
As soon as we ship your items the status of your order turns to Shipped or Sent. We will also provide you with a link to your live tracking information. The status SENT is only applicable for digital images and publishing licences which can be downloaded from our website. Upon completion we will provide you with a link to your files.

Unpaid
The status Unpaid only appears if for any reason your payment did not go through or we provided you with an invoice for a publishing licence. Click on PAY NOW to complete your payment by using any of the available payment methods.

Check your order status and print your invoices at my orders.

Free delivery

Every now and then we may surprise you with a free delivery offer and shall let you know via our newsletter or Stephen's social media network.

More on currency, commissions and returns





Exhibitions

Stephen Wiltshire Exhibitions
Stephen's shows attract large number of visitors world wide. Will your city be the next in his diary?

Archive

Stephen Wiltshire Media Archive
View articles dating back from the 1980s about Stephen starting his career and more recent press cutting in our archive section.

Image library

Stephen's Photo Library
Photographs of a Genius in action from the late 1970's to today for press use or for illustration purposes.

London gallery

Stephen Wiltshire's London Studio
Stephen Wiltshire's private art gallery is located in Notting Hill, London, welcoming his collectors on an appointment basis. Book yours by calling

  • Shopping

    You can pay by most major credit and debit cards, PayPal and bank transfer online. We ship worldwide on a daily basis and you can also purchase original drawings for delivery or collection from our private London gallery. More on shopping

  • Delivery

    We deliver worldwide on a daily basis while your parcel is fully covered by our Lloyds policy throughout its journey. Shipping costs start from £3.99 within UK and £12.99 to anywhere in the world depending on its dimensions and weight. All parcels are packaged professionally. More on shipping

  • Commissions

    Stephen continues to fulfill on commissions for his clientele. Feel free to contact us if you have a particular view or city in mind. Please note, there may be a waiting list. Commissions
  • Press office

    Information for journalists and publishers about Stephen Wiltshire including press releases, key dates, biography, his rider, Q&A and publishing rights. Our archive and image library are also available to you, once you brief us about the context and direction of your publication. Please contact us if you wish to schedule an interview with Stephen. Press Office

  • Returns

    If for any reason you are unhappy with your purchase, let us know within 21 days, and we will offer you a full refund no questions asked. We also offer free replacement in case your parcel is damaged or lost in transit. Shop with confidence

  • Who we are

    Stephen Wiltshire Ltd is registered in England and Wales. Our address is 22 Palace Court, Notting Hill, London, W2 4HU, United Kingdom. Company no.: 12518766. About us