Delivery within UK
Royal Mail supports next day delivery within the UK.
Royal Mail First Class parcels arrive the next working day from despatch. This method is only available for items with a value of £25 or less due to insurance reasons. The cost of this service is £3.99. As an alternative, we offer Special Delivery or
UPS Next Day delivery within UK, insured up to full value of your parcel.
Royal Mail has introduced limitations on acceptable parcel weight and dimensions. For items larger or heavier than accepted by Royal Mail we offer further delivery options. These methods will be automatically displayed on our checkout page.
Royal Mail Special Delivery delivers within 24 hours in UK and insured up to £2,500. The cost of this service is £7.99. Delivery charges of larger or heavier parcels (i.e. framed prints) may vary between £12.99 and £39.99. Extra large items (i.e. large framed panorama drawings over two meters long) require crate delivery, the cost of which will be displayed on the checkout page and it varies depending on destination.
All registered deliveries come with tracking information. Once your order is on its way, we will email you your tracking number and a webaddress where you can follow the journey of your parcel. Track you parcel at
my orders.
International delivery
Royal Mail International Signed For usually takes from two (most of Europe) to seven (i.e. Los Angeles, US) working days depending on geographic location. Deliveries to Australia, Japan, Korea and New Zealand may take a couple of days longer. This international tracking number can now be used on the website of your national postal service as well in most countries. The cost of this service is £12.99.
UPS delivers within 24-96 hours anywhere in the world. Insurance to cover the full value of your parcel is included. Delivery charges start at £12.99 up to £65 for oversized artworks to be delivered to remote areas.
We may upgrade your delivery method for free to ensure that your parcel reaches you as safely and fast as possible.
All registered deliveries come with tracking information. Once your order is on its way, we will email you your tracking number and a webaddress where you can follow the journey of your parcel. Track you parcel at
my orders.
PO Box addresses
We suggest to avoid using PO Box addresses for shipping as some delivery offices refuse to receive parcels on behalf of their clients should they need to sign for them. Please make sure that your PO Box accepts deliveries where a signature is required upon delivery.
Packaging
Loose prints are sent in protective cardboard postal tubes rolled up. This is the safest way to ship prints without mounts. Mounted and framed prints are shipped flat packed between several strong and protective corrugated boards. Original works are always shipped flatpacked with additional layers of safety to avoid potential creasing or water damage.
Delivery times
Upon checkout we will give you an accurate estimate of the despatch date for your parcel. Canvas prints and framed works may take longer to assemble and despatch, subject to availability.
In case of international shipping through Royal Mail (International Signed For) the postal company passes your parcel over to your local service for delivery, usually within two working days from the despatch date. Royal Mail has no control over your parcel from that moment. If your delivery is urgent it is advised to use UPS instead. However, if you still have not received your parcel within the expected delivery time please
contact us and we will arrange a re-delivery and send you a replacement. Every parcel we send out is always insured to its full value. It may also happen that your local customs office inspects your parcel before releasing it for delivery. That can cause a slight delay.
Customs
It is within the discretion of all customs offices to impose additional charges before releasing your parcel for local delivery outside the United Kingdom. In that case the delivery company will attempt to contact you in person, over the phone or by leaving a card at your delivery address to notify you about such charges. Although, these cases are rare we would advise you to enter your mobile number when signing up with us to avoid delays or the inconvenience of missing your delivery.
Insurance
We take full responsibility for any damage occuring during delivery. All parcels are automatically insured up to £25,000 worldwide with Lloyds Underwriters when they are despatched via UPS. (under terms of Art Dealers Insurance AD94).
Collect your items at our Gallery
Your order can also be made available for collection at our
London studio for
original artworks. Simply choose 'Collection at the Gallery' from the listed delivery methods on the checkout page.
Order status
From placing your order to the delivery of your parcel your transaction will be assigned with a status according to the following:
Pending
You might have chosen to pay via bank transfer or initiated an eCheque from your PayPal account. The status of your order will remain Pending until we receive your funds. It is often instant, however, in certain circumstances it may take up to 3 days to complete, depending on the day of the week when you initiate your eCheque PayPal payment or send us the bank transfer.
Processed
Upon completion of your payment and receipt of your funds the status of your order will turn to Processed. If you complete your payment on a business day before 12pm GMT your order will be shipped the same day (except frames or canvas prints). Otherwise your order will be shipped the next business day.
Estimated despatch or collection date
Once your order is processed, we give you an estimated date when your parcel will be despatched or ready for collection. We always endevour to ship or make your item(s) ready for collection before the estimated date.
Shipped / Sent
As soon as we ship your items the status of your order turns to Shipped or Sent. We will also provide you with a link to your live tracking information. The status SENT is only applicable for digital images and publishing licences which can be downloaded from our website. Upon completion we will provide you with a link to your files.
Unpaid
The status Unpaid only appears if for any reason your payment did not go through or we provided you with an invoice for a publishing licence. Click on PAY NOW to complete your payment by using any of the available payment methods.
Check your order status and print your invoices at
my orders.
Free delivery
Every now and then we may surprise you with a free delivery offer and shall let you know via our newsletter or Stephen's social media network.