Frequently Asked Questions

Shopping & Delivery

What forms of payments do you accept?

I would like to view prices in my currency.

Do you deliver worldwide?

How much does shipping cost?

How long does it take to deliver to my address?

Will I need to pay customs charges?

How do you package my artworks?

Orders & Tracking

Help me to track down my parcel.

How can I check on my order?

What does order status mean?

How can I access my invoice?

Returns & Policies

What is your returns policy?

What is your privacy policy?

What is your accessibility policy?

What is your terms of use policy?

Limited & Open edition prints

What is an open edition print?

What does limited edition mean?

What is the quality of your prints like?

What are the 'A' paper sizes for?

What are the measurements of A4, A3 and A2 mounts and frames?

What is the conversion between inch and cm?

Do you issue Certificate of Authenticity?

Keeping you updated

How can I sign up to your newsletters list?

Research & Charitable work

Who runs The Stephen Wiltshire Gallery Ltd?

I am doing my Art GCSE about Stephen. Can you help?

I would like to interview Stephen. Can you help?

Publishing & Commissions

Can I show your videos on my website?

Can I use the images on my website?

What is a publishing licence? How can I apply for a publishing licence?

Where can I find your image library?

How can I commission Stephen to draw something for me?

Technical issues

Your website does not appear on my screen properly. Can you help?

My computer does not play the videos. Can you help?

Your Reviews

Back to Help


Find out more about Stephen's story from his first sketches to becoming Member of the Order of The British Empire.


View articles dating back from the 1980's about Stephen starting his career and more recent press cutting in our archive section.

Image library

Photographs of a Genius in action from the late 1970's to today for press use or illustration purposes.

London store

The Stephen Wiltshire Gallery will be open again tomorrow from 10:00. Plan your visit by finding us on the map. View our opening hours.

  • Shopping

    You can pay by most major credit and debit cards, PayPal, bank transfer, cheque and reserve items to collect from the gallery. More info

  • Delivery

    We deliver worldwide on a daily basis. Shipping costs start from £3.99 within UK and £12.99 to anywhere in the world. All parcels are fully insured and packaged professionally. More info

  • Commissions

    Stephen continues to take on commissions for his clientele. Feel free to contact us if you have a particular view or city in mind. Please note, there may be a waiting list. More info
  • Help

    Find out more about payment methods, delivery times, order tracking, packaging, paper sizes, customs charges, insurance covers and quality of materials used. More info

  • Returns

    If for any reason you are unhappy with your purchase, let us know within 21 days and we will offer you a full refund, no questions asked. More info

  • Who we are

    The Stephen Wiltshire Gallery Ltd. is registered in England and Wales. Our address is 5 Royal Opera Arcade, Pall Mall, London, SW1Y 4UY, UK. Company no.: 5695835, VAT: GB 856794955.
The images and material on this website © Stephen Wiltshire 2019