Royal
Mail supports next day delivery within UK.
Royal Mail First Class
items should arrive next day, parcels despatched on Saturday are usually
delivered on either Monday or Tuesday. This method is only available for items with a value of £25 or less due to insurance reasons. As an alternative we offer Special Delivery or UPS Next Day delivery within UK, insured up to full value.
Royal Mail Special Delivery ships within
24 hours within UK and insured up to £2,500.
International shipping through
Royal Mail International Signed For usually takes from two (most of Europe) to seven (i.e. Los Angeles, US) working
days depending on geographic location. However, deliveries to Zone 2 countries like Australia, Japan, Korea and
New Zealand may take longer. Parcels heading to the United States can also be tracked down on USPS.com website using your tracking number. This international tracking number can now be used on the website of your national postal service as well in most countries.
Royal Mail Airmail
items should arrive within 4 - 7 days to most international destinations. This method is only available for items with a value of £25 or less due to insurance reasons.
Please note: Royal Mail has introduced limitations on acceptable parcel weight and dimensions. For items larger or heavier than accepted we offer further delivery options. These methods will be automatically displayed on the screen upon checkout.
UPS
delivers next day within the UK and between 24-96 hours anywhere in the world.
Insurance to cover the full value of your parcel is included.
FedEx
delivers next day within the UK and between 24-96 hours anywhere in the world.
Insurance to cover the full value of your parcel is included.
Our international shipping agent provides us with the fastest and most suitable premium couriers for your parcel upon placing your order (FedEx, UPS or TNT). We reserve the right to upgrade your delivery method without incurring any additional shipping expenses from your side. This is to ensure that your parcel reaches you as safely and fast as possible.
If
you live in the UK you may choose to pick up your item(s) from our Gallery.
Upon collection we will ask you for identification (credit card / driving
licence). We will send you an email as soon as your artwork(s) are ready for collection.
Click
My Purchases to view your past or recent orders. Click on TRACK to
check on the progress of your delivery by using your tracking number.
Following
despatch of your order you may view or print a copy of your invoice. Click on
PRINT within My Purchases and a
new window will open with the details. Please ensure that your pop-up blocker is turned off
Upon despatch we will send you a notification email with your postal tracking number and a webaddress where you can follow the journey of your parcel. Please note: Although we ship to PO Box addresses, some delivery offices refuse to receive parcels on behalf of their clients should they need to sign for them. Please make sure that your PO Box accepts deliveries where a signature is required upon delivery.
From placing your order to the delivery of your parcel your purchase will be assigned with a status. Find out more about the status of your order here
Estimated delivery times
Most of our items are made upon your order. Upon checkout we will give you an accurate estimate of the despatch date of your parcel. Canvas pints and framed works may take longer to assemble and despatch.
Do you send prints / originals flat packed or in postal tubes?
Loose prints are sent in protective cardboard postal tubes rolled up. This is the safest way to ship prints without mounts. Mounted and framed prints are shipped flat packed between several strong and protective corrugated boards. Original works are always shipped flatpacked with additional layers of safety to avoid potential creasing or water damage.
Insurance
We take full responsibility for any damage which occurs during delivery. All parcels are automatically insured up to £25,000 worldwide with Lloyds Underwriters when they are despatched through UPS or FedEx. (under terms of Art Dealers Insurance AD94).
Have not received yout parcel yet?
In case of international shipping through Royal Mail (International Signed For) the posting company passes your parcel over to your local postal company for delivery, usually within two days from despatch. Royal Mail has no control over your parcel from that moment. If your delivery is urgent it is advised to use international premium couriers instead (UPS or FedEx). However, if you still have not received your parcel within the expected delivery time please contact us and we will endevour to arrange a re-delivery or send you a replacement. Every parcel we send is always insured to its full value. It may also happen that your local customs office inspects your parcel before releasing it for delivery. It may also cause a slight delay.
Will I need to pay customs charges?
It is within the discretion of all customs offices to impose additional charges before releasing your parcel for local delivery outside the United Kingdom. In that case the delivery company will attempt to contact you in person, over the phone or by leaving a card at your delivery address to notify you about such charges. Although these cases are rare we would advise you to enter your primary contact number upon registering with us to avoid delays or the inconvenience of missing your delivery.
Free delivery
Among other benefits we offer free delivery to all of our Premium Members. Find out how you can access our Premium Services.
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