Deliveries & parcel tracking


Delivery within UK

Royal Mail supports next day delivery within the UK.

Royal Mail First Class items arrive the next working day. This method is only available for items with a value of £25 or less due to insurance reasons. The cost of this service is £3.99. As an alternative, we offer Special Delivery or UPS Next Day delivery within UK, insured up to full value of your parcel.

Royal Mail has introduced limitations on acceptable parcel weight and dimensions. For items larger or heavier than accepted we offer further delivery options (i.e. UPS). These methods will be automatically displayed on the screen upon checkout.

Royal Mail Special Delivery delivers within 24 hours in UK and insured up to £2,500. The cost of this service is £7.99. Delivery charges of larger or heavier parcels (i.e. framed prints) may vary between £12.99 and £39.99 for framed artworks over 2 metres long (i.e. large framed panorama drawings). Your options will be clearly displayed on the checkout page.

All registered deliveries come with tracking information. Once your parcel is on its way, we will email you your tracking number and a webaddress where you can follow the journey of your parcel. Track you parcel at my orders.

International delivery

Royal Mail International Signed For usually takes from two (most of Europe) to seven (i.e. Los Angeles, US) working days depending on geographic location. However, deliveries to Zone 2 countries like Australia, Japan, Korea and New Zealand may take longer. Parcels heading to the United States can also be tracked down on USPS.com website using your tracking number. This international tracking number can now be used on the website of your national postal service as well in most countries. The cost of this service is £12.99.

UPS delivers within 24-96 hours anywhere in the world. Insurance to cover the full value of your parcel is included. Delivery charges start at £12.99 up to £65 for oversized artworks to be delivered to remote areas.

We may upgrade your delivery method without incurring any additional shipping expenses from your side. This is to ensure that your parcel reaches you as safely and fast as possible.

All registered deliveries come with tracking information. Once your parcel is on its way, we will email you your tracking number and a webaddress where you can follow the journey of your parcel. Track you parcel at my orders.

PO Box addresses

We suggest to avoid using PO Box addresses for shipping as some delivery offices refuse to receive parcels on behalf of their clients should they need to sign for them. Please make sure that your PO Box accepts deliveries where a signature is required upon delivery.

Packaging

Loose prints are sent in protective cardboard postal tubes rolled up. This is the safest way to ship prints without mounts. Mounted and framed prints are shipped flat packed between several strong and protective corrugated boards. Original works are always shipped flatpacked with additional layers of safety to avoid potential creasing or water damage.

Delivery times

Upon checkout we will give you an accurate estimate of the despatch date for your parcel. Canvas prints and framed works may take longer to assemble and despatch, subject to availability.

In case of international shipping through Royal Mail (International Signed For) the postal company passes your parcel over to your local service for delivery, usually within two working days from the despatch date. Royal Mail has no control over your parcel from that moment. If your delivery is urgent it is advised to use UPS instead. However, if you still have not received your parcel within the expected delivery time please contact us and we will endevour to arrange a re-delivery and send you a replacement. Every parcel we send out is always insured to its full value. It may also happen that your local customs office inspects your parcel before releasing it for delivery. That can cause a slight delay.

Customs

It is within the discretion of all customs offices to impose additional charges before releasing your parcel for local delivery outside the United Kingdom. In that case the delivery company will attempt to contact you in person, over the phone or by leaving a card at your delivery address to notify you about such charges. Although these cases are rare we would advise you to enter your primary contact number upon registering with us to avoid delays or the inconvenience of missing your delivery.

Insurance

We take full responsibility for any damage occuring during delivery. All parcels are automatically insured up to £25,000 worldwide with Lloyds Underwriters when they are despatched through UPS. (under terms of Art Dealers Insurance AD94).

Collect your items at our Gallery

Your order can also be made available for collection at our London store. Simply choose 'Collection at the Gallery' from the listed delivery methods on the checkout page.

Order status

From placing your order to the delivery of your parcel your transaction will be assigned with a status according to the following:

Pending
You might have paid by cheque, BACS or initiated a bank transfer from your PayPal account. The status of your order will remain Pending until we receive your funds. It may take up to 3-5 days depending on the day of the week when you despatch your cheque or initiate the transfer.

Processed
Upon completion of your payment and receipt of your funds the status of your order will turn to Processed. If you complete your payment on a business day before 12pm GMT your order will be shipped the same day (except frames or canvas prints). Otherwise your order will be shipped the next business day.

Estimated despatch or collection date
Once your order is processed, we give you an estimated date when your parcel will be despatched or ready for collection. We always endevour to ship or make your item(s) ready for collection before the estimated date.

Shipped / Sent
As soon as we ship your items the status of your order turns to Shipped or Sent. We will also provide you with a link to your live tracking information. The status SENT is only applicable for digital images and publishing licences which can be downloaded from our website. Upon completion we will provide you with a link to your files.

Unpaid
The status Unpaid only appears if for any reason your payment did not go through or we provided you with an invoice for a publishing licence. Click on PAY NOW to complete your payment by using any of the available payment methods.

Check your order status and print your invoices at my orders.

Free delivery

Every now and then we may surprise you with a free delivery offer and shall let you know via our newsletter or Stephen's social media network.





Exhibitions


Stephen's shows attract large number of visitors world wide. Will your city be the next in his diary?

Archive


View articles dating back from the 1980's about Stephen starting his career and more recent press cutting in our archive section.

Image library


Photographs of a Genius in action from the late 1970's to today for press use or for illustration purposes.

London store


The Stephen Wiltshire Gallery will be open again on Monday, 23 January at 10:00. Plan your visit by finding us on the map. View our opening hours.


  • Shopping

    You can pay by most major credit and debit cards, PayPal, bank transfer, cheque and reserve items to collect from the gallery. More info

  • Delivery

    We deliver worldwide on a daily basis. Shipping costs start from £3.99 within UK and £12.99 to anywhere in the world. All parcels are fully insured and packaged professionally. More info

  • Commissions

    Stephen continues to take on commissions for his clientele. Feel free to contact us if you have a particular view or city in mind. Please note, there may be a waiting list. More info
  • Press office

    Information for journalists and publishers about Stephen Wiltshire including press releases, image library, biography and publishing rights. Please contact us if you wish to schedule an interview with Stephen. More info

  • Returns

    If for any reason you are unhappy with your purchase, let us know within 21 days and we will offer you a full refund, no questions asked. More info

  • Who we are

    The Stephen Wiltshire Gallery Ltd. is registered in England and Wales. Our address is 5 Royal Opera Arcade, Pall Mall, London, SW1Y 4UY, UK. Company no.: 5695835, VAT: GB 856794955.
The images and material on this website © Stephen Wiltshire 2017