Frequently Asked Questions


Shopping & Delivery

What forms of payments do you accept?

I would like to view prices in my currency.

Do you deliver worldwide?

How much does shipping cost?

How long does it take to deliver to my address?

Will I need to pay customs charges?

How do you package my artworks?

Orders & Tracking

Help me to track down my parcel.

How can I check on my order?

What does order status mean?

How can I access my invoice?

Returns & Policies

What is your returns policy?

What is your privacy policy?

What is your accessibility policy?

What is your terms of use policy?

Limited & Open edition prints

What is an open edition print?

What does limited edition mean?

What is the quality of your prints like?

What are the 'A' paper sizes for?

What are the measurements of A4, A3 and A2 mounts and frames?

What is the conversion between inch and cm?

Do you issue Certificate of Authenticity?

Keeping you updated

How can I sign up to your newsletters list?

Research & Charitable work

Who runs The Stephen Wiltshire Gallery Ltd?

I am doing my Art GCSE about Stephen. Can you help?

I would like to interview Stephen. Can you help?

Publishing & Commissions

Can I show your videos on my website?

Can I use the images on my website?

What is a publishing licence? How can I apply for a publishing licence?

Where can I find your image library?

How can I commission Stephen to draw something for me?

Tehnical issues

Your website does not appear on my screen properly. Can you help?

My computer does not play the videos. Can you help?

Your Reviews



Television


See which of Stephen's documentaries are shown on television in your area and a list of his media appearance dating back from 1987.

Archive


View articles dating back from the 1980's about Stephen starting his career and more recent press cutting in our archive section.

Image library


Photographs of a Genius in action from the late 1970's to today for press use or illustration purposes.

London store


The Stephen Wiltshire Gallery will open at 10:00 today. Plan your visit by finding us on the map. View our opening hours.


  • Shopping

    You can pay by most major credit and debit cards via a secure and encrypted connection. Your payment will be processed by Realex Payments, a Global Payments Inc. (NYSE: GPN) company.
    We also accept PayPal payments, bank transfer, cheque and you can also reserve items to collect from the gallery. More info

  • Returns

    If for any reason you are unhappy with your purchase or your items were damaged in transit, let us know within 21 days and we will offer you a full refund, no questions asked. More info

  • Help

    Find out more about payment methods, delivery times, order tracking, packaging, paper sizes, customs charges, insurance covers and quality of materials used. More info

  • Delivery

    We deliver worldwide on a daily basis. Shipping costs start from £3.99 within UK and £12.99 to anywhere in the world, depending on the size and weight of your items. All parcels are fully insured and packaged professionally. We also estimate the despatch date of your order in your order summary at checkout. More info

  • Reviews

    We have been publicly gathering reviews about our products and services and would like to invite you to add your own experience on Trustpilot. We are proud to have achieved a satisfaction rate of 99%.

  • Who we are

    The Stephen Wiltshire Gallery Ltd. is registered in England and Wales. Our address is 5 Royal Opera Arcade, Pall Mall, London, SW1Y 4UY, UK. Company no.: 5695835, VAT: GB 856794955.
The images and material on this website © Stephen Wiltshire 2015